Refund & Cancellation Policy
Our policies for refunds and service cancellations
Overview
At SKYBER, we strive to provide exceptional service and value to our clients. This policy outlines our refund and cancellation procedures to ensure transparency and fair treatment for all parties involved.
Refund Policy
Service-Based Refunds
Refunds are provided based on the type of service and the stage of completion:
- Web Development: 100% refund if cancelled within 48 hours of project initiation
- Cybersecurity Services: 75% refund if cancelled before security assessment completion
- Consultation Services: 100% refund if cancelled 24 hours before scheduled session
- Software Development: Refund based on project completion percentage
Digital Product Refunds
Digital products and downloadable content are non-refundable unless defective or not as described. In such cases, we will provide a replacement or full refund.
Cancellation Policy
Project Cancellation
Clients may cancel ongoing projects at any time with written notice. Cancellation fees apply based on the work completed and resources allocated.
Subscription Cancellation
Monthly and annual subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period.
Maintenance Contract Cancellation
Maintenance contracts require 30 days written notice for cancellation. Services will continue until the end of the notice period.
Refund Process
Request Submission
Refund requests must be submitted in writing to our support team with detailed explanation of the reason for the refund.
Review Period
All refund requests are reviewed within 5-7 business days. We may request additional information or documentation if needed.
Processing Time
Approved refunds are processed within 10-15 business days. The refund will be issued to the original payment method used.
Cancellation Process
Written Notice
Cancellation requests must be submitted in writing via email or through our client portal with at least 30 days advance notice.
Project Handover
Upon cancellation, we will provide a comprehensive handover package including all project files, documentation, and progress reports.
Final Settlement
A final invoice will be issued for completed work and any applicable cancellation fees. Payment is due within 15 days of cancellation.
Exceptions
Force Majeure
Refunds and cancellations may be affected by circumstances beyond our control, including natural disasters, government actions, or technical failures.
Contract Violations
Refunds may be denied if the client has violated the terms of service or engaged in fraudulent activities.
Special Circumstances
We reserve the right to make exceptions to this policy in special circumstances on a case-by-case basis.
Contact Information
For questions about our refund and cancellation policy, or to submit a request, please contact us:
Email: support@skyber.codes
Phone: +91 89574 76865
Response Time: Within 24 hours during business days
Questions About This Policy?
If you have any questions or need clarification about this policy, our team is here to help.
